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Bilingual Technical Customer Service Rep (Concord, Markham)
at Jobs in Toronto in Toronto
Our client, is a leader in the Promotional Display Industry. Due to continued growth, they are looking to add another talented member to their team. If you are looking for an exciting new challenge with an excellent opportunity to grow within the organization, then read on!
Position Summary:
We are currently seeking a Bilingual Inside Sales/Customer Service Representative to provide support to the Manager of the facility as well as providing frontline customer support both in the showcase area of the office as well as the warehouse (when necessary). You will be working with the Sales team to provide service and support to their customers. You will work to resolve customer inquiries and to fulfill order requirements, in conjunction with the Sales team.
Position Responsibilities:
Respond to customer inquiries received via phone, fax and email;
Working with customers, identify their needs and respond as quickly as possible;
Introduce new products and promotions to the client base to increase sales;
Manage, maintain and update customer contact database;
Maintain and develop our customer database to support marketing initiatives;
Tracking and tracing sales orders through the shipping companies;
Develop a good rapport with customers and suppliers;
Set-up displays for customers (when required);
Load displays into customer's vehicle (when required);
Participate in meetings and training as appropriate;
Processing return and warranty authorization requests;
Keeping up to date on all related sales and marketing initiatives;
Attendance at trade shows, special events when necessary; and
Perform other office and warehouse duties as assigned.
Qualifications:
Must be fluent in English and French;
Strong computer skills with a knowledge of MS Office applications and programs;
Must have two (2) years of relevant Inside Sales/Customer Service experience;
Excellent listening and telephone skills;
Excellent communication skills, both oral and written;
Strong analytical skills and attention to detail;
Proficiency in the use of computers and the Internet;
Ability to multi-task and set priorities;
Ability to understand and follow oral and written instructions;
Ability to successfully work both independently and as part of a team;
Friendly and professional, must be approachable and willing to assist other team members;
Must have own vehicle;
Be able to lift 40 lbs.; and
QuickBooks software knowledge an asset.
Please Note: Full benefits availableIf you are qualified and interested in this role, please apply today!
Position Summary:
We are currently seeking a Bilingual Inside Sales/Customer Service Representative to provide support to the Manager of the facility as well as providing frontline customer support both in the showcase area of the office as well as the warehouse (when necessary). You will be working with the Sales team to provide service and support to their customers. You will work to resolve customer inquiries and to fulfill order requirements, in conjunction with the Sales team.
Position Responsibilities:
Respond to customer inquiries received via phone, fax and email;
Working with customers, identify their needs and respond as quickly as possible;
Introduce new products and promotions to the client base to increase sales;
Manage, maintain and update customer contact database;
Maintain and develop our customer database to support marketing initiatives;
Tracking and tracing sales orders through the shipping companies;
Develop a good rapport with customers and suppliers;
Set-up displays for customers (when required);
Load displays into customer's vehicle (when required);
Participate in meetings and training as appropriate;
Processing return and warranty authorization requests;
Keeping up to date on all related sales and marketing initiatives;
Attendance at trade shows, special events when necessary; and
Perform other office and warehouse duties as assigned.
Qualifications:
Must be fluent in English and French;
Strong computer skills with a knowledge of MS Office applications and programs;
Must have two (2) years of relevant Inside Sales/Customer Service experience;
Excellent listening and telephone skills;
Excellent communication skills, both oral and written;
Strong analytical skills and attention to detail;
Proficiency in the use of computers and the Internet;
Ability to multi-task and set priorities;
Ability to understand and follow oral and written instructions;
Ability to successfully work both independently and as part of a team;
Friendly and professional, must be approachable and willing to assist other team members;
Must have own vehicle;
Be able to lift 40 lbs.; and
QuickBooks software knowledge an asset.
Please Note: Full benefits availableIf you are qualified and interested in this role, please apply today!
Published at 27-11-2011
Viewed: 54 times
Viewed: 54 times
