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Guest Services Supervisor - F/T (Toronto)
at Jobs in Toronto in Toronto
This role has the overall responsibility to assist in supervising the front desk function.
- Assist in supervising the front desk function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety and emergency procedures, etc.
- Assists in scheduling staff according to labor standards and forecasts occupancy; assigns daily work tasks to employees; and monitors labor costs to stay within departmental budget.
- Monitor performance and recommend corrective or disciplinary action. Alert management of potentially serious issues.
- Up-sell rooms where possible to maximize hotel revenue.
- Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposit, and counting/securing assigned bank.
- Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, securities of monies, guest security and emergency procedures as established.
- Promote hotel services, facilities and outlets; provide guests with information such as local attractions and directions to increase guest satisfaction.
- Complete opening and closing shift duties, and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Respond appropriately to guest complaints/requests. Make appropriate service recovery gestures in accordance with established guidelines.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- Perform other duties as assigned which may include guest room tours, concierge services, special guest requests, etc.)
Qualifications
Experience, Skills and Educational Requirements:
- Friendly and hospitality focused
- Post secondary education or equivalent experience
- 1-2 years Front Desk experience
- Ability to handle pressure and varied work loads
- Candidates must be highly organized, adaptable, excellent time management and have excellent interpersonal skills
- Computer aptitude with a fluency in reading, writing and speaking English
In return we'll give you a competitive pay and benefits, including medical and dental insurance, pension, hotel discounts worldwide and a chance to work with a great team of people.
www.hoteljobs.com
- Assist in supervising the front desk function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety and emergency procedures, etc.
- Assists in scheduling staff according to labor standards and forecasts occupancy; assigns daily work tasks to employees; and monitors labor costs to stay within departmental budget.
- Monitor performance and recommend corrective or disciplinary action. Alert management of potentially serious issues.
- Up-sell rooms where possible to maximize hotel revenue.
- Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposit, and counting/securing assigned bank.
- Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, securities of monies, guest security and emergency procedures as established.
- Promote hotel services, facilities and outlets; provide guests with information such as local attractions and directions to increase guest satisfaction.
- Complete opening and closing shift duties, and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Respond appropriately to guest complaints/requests. Make appropriate service recovery gestures in accordance with established guidelines.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- Perform other duties as assigned which may include guest room tours, concierge services, special guest requests, etc.)
Qualifications
Experience, Skills and Educational Requirements:
- Friendly and hospitality focused
- Post secondary education or equivalent experience
- 1-2 years Front Desk experience
- Ability to handle pressure and varied work loads
- Candidates must be highly organized, adaptable, excellent time management and have excellent interpersonal skills
- Computer aptitude with a fluency in reading, writing and speaking English
In return we'll give you a competitive pay and benefits, including medical and dental insurance, pension, hotel discounts worldwide and a chance to work with a great team of people.
www.hoteljobs.com
Published at 13-11-2011
Viewed: 100 times
Viewed: 100 times
