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Our client who has been named one of Canada's best managed companies and was recognized as one of Toronto's top employers of 2010 and 2011 is looking for a bilingual (french/english) help desk representative to join their amazing team at their Mississauga location.

Perks
-45k
-Monday to Friday
-State of the art new facilities
-Comprehensive Benefit Plan, including health and dental coverage
-Group Retirement Savings Plan
-Vision Care Benefits
-Educational Assistance for advancement opportunities.
-Fitness Allowance

Responsibilities:
-Actively monitor servers, services, components and log files -
-Troubleshoot and provide first level support, analysis and escalate incidents which require urgent
-Assist in the creation of User Guides and all support documents including training material,
-Meet Service Level Agreements
-Conduct trend analysis and prepare reports on system
-software updates and the installation of new software with internal support departments and external users of the system

Qualifications:
-Flawless english/french
-A minimum 2 years + in a helpdesk role
-Must be available to work in a 24/7 environment
-Knowledge of operating system technologies

If you are interested in this role please send your resume to Gabrielle @ gmutchmore@bilingualone.ca

Please note only those who qualify will be contacted.

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Published at 25-10-2011
Viewed: 127 times