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Receptionist - Office Admin at Physio/Chiropractic Wellness Clinic (Bayview and Eglinton)
at Jobs in Toronto in Toronto
Description of Company
Physiomed Health Inc. is a Multi Disciplinary Patient Care organization with clinics located in the GTA and surrounding regions. Uniquely collocated within large fitness facilities Physiomed Health offers a complete range of coordinated rehabilitative services that includes: Physiotherapy, Chiropractic, Registered Massage Therapy, Clinical Conditioning, and medical products.
Job Description
The reception/assistant (RA) is primarily responsible for waiting room atmosphere, internal patient flow, patient attendance, clinic communication, paper and electronic file management, data entry, and creating a work environment that motivates staff to be more productive, customer service aware, and sales oriented.
Job Duties and Responsibilities
• Responsible customer intake and customer flow in the common waiting area.
• Meet, greet, and create friendly and informative atmosphere for patients.
• Enter services, billings, and payments into company billing software (Colligo).
• Appointment book management for multi disciplinary clinic environment.
• Responsible for all recall management from attendance reports.
• Assist ACM in any administrative overflow of insurance claim process.
• Work with clinic volunteers on written correspondence (medical reports to MDs & thank you cards to patients).
• Manage electronic correspondence initiatives that relate to announcements or information to patients regarding Physiomed products, promotions, or services.
• Paper management, filing, organization of daily office process to assist clinic director and staff.
• Ensuring patient database, paper or electronic, is always current with respect to demographics, accounting, and relations.
• Ensure phones are answered and messages are returned in a timely fashion.
• Process and batch, point of sale payments (VISA, MC, AMEX, debit).
• Daily reconciliation of all payments to company billing system (Colligo).
• Promote NP initiatives and facilitate upsell process to existing clients.
Key Relationships and Purpose
Internal:
• Clinic Director -- Daily morning meetings to determine any immediate priorities that need attention above and beyond regular daily process.
• Clinic Staff -- Coordinate patient flow to the appropriate clinicians.
• Existing Patient -- Ensure cordial, polite, engaging interaction. Integral part of the Physiomed experience while patients are waiting for the appropriate caregiver to assume responsibility.
External:
• New Patients -- Participate in new patient program drives like family patient add-ons.
• Vendors -- Liaise with CDs on any vendor matters.
Minimum Qualifications
• Post secondary education in business administration or equivalent work experience.
• Minimum 2-years experience working in a reception/admin role for a chiropractic or physiotherapy clinic.
• Excellent interpersonal, oral, and written communication skills.
• Excellent working knowledge of various computer software programs including Microsoft Office.
• Ability to learn and master Physiomed's internal software billing system.
• Proven track record of meeting objectives and organization.
Competence
• Must have an outgoing and friendly personality.
• Must be able to effectively interact with a team of professionals in the delivery of care.
• Ability to manage time and set priorities on a daily or weekly basis to ensure efficient operations.
• Ability to multi-task, meet deadlines and problem solve in a busy environment.
• Must be able to seek opportunities for continuous improvement.
• Ability to make accurate, sound decisions and approach problems in an organized and logical fashion.
• Fosters a desire to learn, improve, and innovate.
• Able to set and achieve targets and goals around new patient initiatives.
Please Note
Physiomed Health is an Equal Opportunity Employer. While we thank all applicants for their interest, only those selected for an interview will be contacted.
Form of employment: Full time employment.
Hours: Monday-Friday 2:30-8:30pm.
We are searching for a candidate for the Leaside Location ONLY.
Please email resumes to drengineer@physiomed.ca
Please visist our website for more information at: www.physiomedleaside.ca
Published at 29-09-2011
Viewed: 120 times
Viewed: 120 times
