jobber

applicants

Key Role Responsibilities:

• Provide internal hardware and software support for clients
• Identify and understand the inquiry and find the appropriate response
• Create troubleshoot ticket and track progress report

• Provide a high level of service to their clients, follow up to ensure system upgrades, changes have effectively been implemented.

Required Experience/Competencies/Education:

• Post-secondary education completed in IT, Computer Science or related field
• 2 years experience in Technical Support
• Proficient in Ms Office and network support.

• Perfectly bilingual in French and English (verbal and written)

Highly Desired Experience/Competencies/Education:

• Strong leadership and problem solving skills
• Customer Service experience
• Exceptional multi-tasking and organizational skills

• Problem Solver, able to work under pressure

A few reasons why it’s great to work here:

• Great location
• Great work-life balance
• Not a call centre setting

• Exceptional benefits package

PLEASE SUBMIT RESUME IN MS WORD FORMAT TO: resumes@bilingualsource. com