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Flex Solutions is looking for 1 year contract Evenings and Weekends nights only Bilingual French/English Technical Support Mississauga location


Qualifications:
1- 2 years of Corporate Service Desk / Desktop Support experience (preferably in a call centre environment)
Extensive experience working on tasks and activities requiring the use of analytical skills to troubleshoot incidents effectively is essential
Proficient in Microsoft Operating Systems and Microsoft Office applications
Working experience with diagnosing and troubleshooting corporate applications, off-the-shelf applications, and common hardware peripherals
Experience with Active Directory, VPN connections and Remote Control tools
Working experience with Microsoft Outlook connecting to Microsoft Exchange
Working experience with BlackBerry activations and troubleshooting
Network+ and A+ certifications are both assets

Skills:
Bilingual - English and French
Strong problem-solving skills
Customer service oriented and strong team player
Strong communication skills (verbal, written and listening)
Strong organizational and administrative skills to ensure that user expectations are reliably and appropriately addressed in a timely fashion
Ability to quickly assimilate, learn and apply new skills
Able to multi-task and prioritize appropriately in a fast paced environment
Ability to quickly identify the problem and resolve it to the satisfaction of the customer using all available internal and external resources as required
Ability to work shifts

Responsibilities:
Provide exemplary customer support and service in all situations
Assists with handling requests and providing customer service, guidance, and routine support for products and/or programs.
Assists with the investigation and resolution of routine problems.
Assists in the coordination of activities with other internal departments to meet customer needs.
Follow the agent escalation procedure in the event of an outage, staffing shortage, or of anything causing degradation of our service to our customers.
Recognize and identify areas where existing policies and procedures require change need to be developed and escalating suggestions to management.
Be a positive influence and contributor to the Team.
Assist with new hire training.

hlebrun@flexsolutions.ca

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Published at 21-09-2011
Viewed: 137 times