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Tutor Doctor is a leading in-home tutoring franchise based in Toronto, with offices across Canada, US, UK, Ireland, the Caribbean and Latin America.

Tutor Doctor is one of the fastest growing Franchises globally.



Responsibilities:
• Create and Update tickets within ticketing system
• Support technical queues from Franchise network (diagnose, troubleshoot and resolve)
• Follow Tutor Doctor Technical SLAs
• Escalate technical queues to Technical level 2 and Developers
• Update IT Knowledge Base
• Operational/Internal IT Support
• Provide high levels of franchise satisfaction
• Self-Education by staying current with system information changes and updates
• Following and Adhering to Service Desk Policies and Procedures

Requirements:

• Excellent written and oral communication & customer service skills
• Strong technical knowledge
• Very good organizational and priority-setting skills
• Strong interpersonal skills
• Exceptional collaboration and teamwork skills
• Passionately focused on driving projects & sales success
• Open-minded, coachable, dedicated to excellence, driven, creative and organized
• Able to multi-task and work on various projects and meet strict deadlines
• Must have a positive "can-do" attitude
• Must be able to thrive in a high-energy environment



Please email resume and cover letter as a Word attachment to: careers@tutordoctor.com


We would like to thank all applicants for their interest in this role;
however only the selected candidates will be contacted

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Published at 21-09-2011
Viewed: 120 times