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Bilingual Customer Service Representative (French, English) (2) 12 months
at Bilingual Target in North York
This position provides exposure to automotive dealer environments, corporate and regional. Must have the ability to listen and pin point main course of action and update files so other departments are made aware.
Essential duties:
- Handle a high volume of both English and French customer inquiries, complaints and concerns
- Create files, maintain logs and records of contacts, inquiries and correspondence
- Access and use a variety of information resources
- Investigate escalated customer cases
- Communicate with management, dealerships and other internal personnel
- Develop high quality responses to written correspondence
- Communicate recurring product problems to supervisor/manager
- Maintain resource materials
- Administrative functions as required
Desired qualifications:
- Post secondary degree
- Minimum 1-2 years experience, preferably in the automotive industry
- Excellent communication skills, oral and written
- In-depth investigative and analytical skills
- The ability to manage multiple priorities and meeting deadlines
- highly motivated and a team player
- solid knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
These are both 12 month contracts with possible extensions.
All interested candidates please send a copy of your resume to vanessa@bilingualjobs.ca
Essential duties:
- Handle a high volume of both English and French customer inquiries, complaints and concerns
- Create files, maintain logs and records of contacts, inquiries and correspondence
- Access and use a variety of information resources
- Investigate escalated customer cases
- Communicate with management, dealerships and other internal personnel
- Develop high quality responses to written correspondence
- Communicate recurring product problems to supervisor/manager
- Maintain resource materials
- Administrative functions as required
Desired qualifications:
- Post secondary degree
- Minimum 1-2 years experience, preferably in the automotive industry
- Excellent communication skills, oral and written
- In-depth investigative and analytical skills
- The ability to manage multiple priorities and meeting deadlines
- highly motivated and a team player
- solid knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
These are both 12 month contracts with possible extensions.
All interested candidates please send a copy of your resume to vanessa@bilingualjobs.ca
Published at 27-07-2011
Viewed: 60 times
Viewed: 60 times
