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Tech Support Representative, IBM (Part Time) (Markham)
at Human Resources in Markham
This is an excellent opportunity to work for a global leader in Information Technology.
Description:
Technical Support Representative position for first level support working within a call centre environment. This position requires 100% over the phone troubleshooting (20-30 hours per week).
Responsibilities:
· Communicate with customers via inbound/outbound calls, or the Internet
· Analyse, diagnose and resolve potential issues with products or services
· Log inquiries and complaints using the company database
· Advanced knowledge of: MS Office, MS Outlook, Networking , Lotus SmartSuite
·Lotus Notes, Windows 98, 2000, XP, LAN/WAN , TCP/IP , Connectivity and General hardware
Requirements:
· Call centre experience a plus
· High school diploma
· Knowledge of computer operations
· Willingness to rotate shifts, as needed
· Ability to work in a changing environment
· Solid problem-solving skills
· Ability to type 30-35 words per minute
· Strong communication and interpersonal skills
Perks:
· Pay rate of $14.26/ hour + 4% vacation pay
· Prompt weekly pay via direct deposit
· We invest in your personal and professional growth by providing you with free training opportunities via our employee web site www.myKelly.ca
If you are qualified for this position, please email your resume to Kelly Services at ks7696@kellyservices.com.
About Kelly Services:
Kelly Services, a Fortune 500 company, a trusted pioneer of the staffing industry since 1946, offers fulfilling employment to over 750,000 employees annually. Temporary, Temp to Perm and Permanent job opportunities are available in such areas as Office Services, Accounting/Finance, Light Industrial, IT, Marketing, Science and Call Centre. Kelly Services is an Equal Opportunity Employer. Join our winning team today!
Published at 30-08-2010
Viewed: 206 times
Viewed: 206 times
