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Customer Support Analyst - Bilingual French (Mississauga)
at Human Resources in Toronto
This position is starts on November 2 to February 2010 with a huge possibility of an extension.
Overview:
This position is responsible for enhancing each customer¡¦s relationship with Sage
-Simply Accounting Product. This objective will be primarily accomplished by
providing technical assistance for customers with questions or issues regarding Sage - Simply Accounting products and services and their application in the customer¡¦s business system operating environment. Support is provided in adherence to
company guidelines and will be performed primarily through direct telephone contact as
well as chat. Customer relationships will also be enhanced by the identification of
customer needs that can be addressed by Sage products or services.
Responsibilities:
1. Receives and resolves customer questions and issues regarding Simply Accounting primarily via direct
telephone contact.
2. Identifies and responds appropriately to customer needs for additional products
3. Generates high satisfaction among customers through exemplary customer
meeting customer¡¦s expectations of knowledge, empathy and professionalism.
4. Meets individual goals and contributes towards departmental goals for quality,
sales, and schedule adherence.
5. Refers higher-level customer issues, questions or problems to the appropriate
personnel.
6. Accurately updates and maintains customer, technical, and enhancement
databases.
7. Communicates effectively and efficiently in a fast paced, team environment.
Qualifications:
At least 6 months of previous successful call center customer service/sales
experience is highly desired.
ƒnBasic knowledge of MS-Windows operating systems and industry specific
business principles are necessary.
ƒnMust be able to effectively communicate both orally and in writing with
customers and associates including management.
Must be able to define problems, collect data, establish facts, and draw valid
conclusions.
Must be able to interpret an extensive variety of technical instructions, and deal
with several abstract and concrete variables.
Please submit your resume to careers.canada@sage.com
www.sagenorthamerica.com
Overview:
This position is responsible for enhancing each customer¡¦s relationship with Sage
-Simply Accounting Product. This objective will be primarily accomplished by
providing technical assistance for customers with questions or issues regarding Sage - Simply Accounting products and services and their application in the customer¡¦s business system operating environment. Support is provided in adherence to
company guidelines and will be performed primarily through direct telephone contact as
well as chat. Customer relationships will also be enhanced by the identification of
customer needs that can be addressed by Sage products or services.
Responsibilities:
1. Receives and resolves customer questions and issues regarding Simply Accounting primarily via direct
telephone contact.
2. Identifies and responds appropriately to customer needs for additional products
3. Generates high satisfaction among customers through exemplary customer
meeting customer¡¦s expectations of knowledge, empathy and professionalism.
4. Meets individual goals and contributes towards departmental goals for quality,
sales, and schedule adherence.
5. Refers higher-level customer issues, questions or problems to the appropriate
personnel.
6. Accurately updates and maintains customer, technical, and enhancement
databases.
7. Communicates effectively and efficiently in a fast paced, team environment.
Qualifications:
At least 6 months of previous successful call center customer service/sales
experience is highly desired.
ƒnBasic knowledge of MS-Windows operating systems and industry specific
business principles are necessary.
ƒnMust be able to effectively communicate both orally and in writing with
customers and associates including management.
Must be able to define problems, collect data, establish facts, and draw valid
conclusions.
Must be able to interpret an extensive variety of technical instructions, and deal
with several abstract and concrete variables.
Please submit your resume to careers.canada@sage.com
www.sagenorthamerica.com
Published at 13-10-2009
Viewed: 169 times
Viewed: 169 times
