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applicant
Senior Product Support Specialist (Yonge and Sheppard)
at Human Resources in Toronto
Job Profile: Senior Product Support Specialist
Reports to: Team Lead , Product Support
Location:Toronto
Description
Our Senior Product Support Specialist adds significant value to Clarity Systems by utilizing technical skills and customer service abilities to provide first and second level technical support on the use and configuration of our products.
Key Job Responsibilities & Expectations
Identify and resolve customers' issues in a timely manner (in accordance with published response times) via telephone support and written correspondence
Manage customer relationships and clearly documenting all interactions within the company database
Provide suggestions for alternate support options for customer issues that are not related to the company’s products
Test product issues within various environments for validation and solution purposes
Author technical documents for inclusion in our knowledge base
Collaborate with other departments and teams in troubleshooting issues
Report software bugs and customer suggestions
Assist the Team Lead, Product Support to handle difficult product issues
Key Competencies, Skills and Educational Requirements
A post secondary education
A minimum of 3 years of customer support experience in a technical support environment and/or in software development
Excellent phone and written communication skills required
Excellent problem-solving and organizational skills required
Familiarity with one or more operating systems (NT, Windows 2000, Windows 2003)
An understanding and experience with network basics (TCP/IP, HTTP, HTTPS, NFS, Firewalls)
An understanding and experience with Oracle, and MS SQL, including SQL programming
An understanding and experience with Web HTTP servers
An understanding and experience with .NET, HTML, ASP, XML, VB Script, Java Script
Key Behavioural Requirements
Responsive
Passion for customer satisfaction and success
Accountable: takes ownership of deliverables
Committed to continuous improvement and learning
Adaptable
Proactive in managing expectations
Able and willing to work long/ flexible hours to meet deadlines
Able and willing to work evenings and weekend hours if required
You will be required to carry an emergency pager on a rotational basis
Please send your resume with your expected salary, quoting “Senior Product Support Specialist” to careers@claritysystems.com. We thank all applicants. Only short listed applicants will be contacted.
Reports to: Team Lead , Product Support
Location:Toronto
Description
Our Senior Product Support Specialist adds significant value to Clarity Systems by utilizing technical skills and customer service abilities to provide first and second level technical support on the use and configuration of our products.
Key Job Responsibilities & Expectations
Identify and resolve customers' issues in a timely manner (in accordance with published response times) via telephone support and written correspondence
Manage customer relationships and clearly documenting all interactions within the company database
Provide suggestions for alternate support options for customer issues that are not related to the company’s products
Test product issues within various environments for validation and solution purposes
Author technical documents for inclusion in our knowledge base
Collaborate with other departments and teams in troubleshooting issues
Report software bugs and customer suggestions
Assist the Team Lead, Product Support to handle difficult product issues
Key Competencies, Skills and Educational Requirements
A post secondary education
A minimum of 3 years of customer support experience in a technical support environment and/or in software development
Excellent phone and written communication skills required
Excellent problem-solving and organizational skills required
Familiarity with one or more operating systems (NT, Windows 2000, Windows 2003)
An understanding and experience with network basics (TCP/IP, HTTP, HTTPS, NFS, Firewalls)
An understanding and experience with Oracle, and MS SQL, including SQL programming
An understanding and experience with Web HTTP servers
An understanding and experience with .NET, HTML, ASP, XML, VB Script, Java Script
Key Behavioural Requirements
Responsive
Passion for customer satisfaction and success
Accountable: takes ownership of deliverables
Committed to continuous improvement and learning
Adaptable
Proactive in managing expectations
Able and willing to work long/ flexible hours to meet deadlines
Able and willing to work evenings and weekend hours if required
You will be required to carry an emergency pager on a rotational basis
Please send your resume with your expected salary, quoting “Senior Product Support Specialist” to careers@claritysystems.com. We thank all applicants. Only short listed applicants will be contacted.
Published at 28-07-2009
Viewed: 176 times
Viewed: 176 times
